Privacy Policy

LoyalYard Privacy Policy

Protecting your private information is our priority. This Privacy Policy applies to loyalyard.com and LoyalYard (“we,” “us,” or “our”) and governs data collection and usage. The LoyalYard website provides information about our pet waste removal services, which are available only in Arizona. By using the LoyalYard website or services, you consent to the data practices described in this statement.

Last Updated: August 7, 2025

Collection of Your Personal Information

To provide you with our pet waste removal services, LoyalYard may collect personally identifiable information, such as your:

First and Last Name
Mailing or Physical Address
Email Address
Phone Number
Information about your yard, such as size, gate locations, or areas to be cleaned
Information about your pets, including number of pets, names, or types

If you schedule or purchase our services, we collect billing and payment information (such as credit card or bank details) to complete the transaction. We do not store credit card details on our servers; they are processed securely through third-party providers like Stripe.

We may also collect anonymous demographic information, which is not unique to you, such as your zip code or general location.

We automatically collect information about your device and browsing activity, such as IP address, browser type, operating system, referral sources, and pages visited on our site. This helps us improve our website and services.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may need to provide certain details when using our services, such as requesting a quote, scheduling a cleanup, signing up for newsletters, participating in surveys or reviews, or contacting us via email, chat, or phone. We may also gather additional information from third parties, like referral partners or analytics providers, to enhance our services.

Please note that if you disclose personal information publicly (e.g., in reviews or social media interactions linked to our site), it may be collected and used by others.

Use of Your Personal Information

LoyalYard collects and uses your personal information to operate our website and deliver the pet waste removal services you request, such as providing quotes, scheduling cleanups, processing payments, and offering recommendations.

We may also use your information to:

Improve and personalize our services, website, and user experience.
Send you newsletters, marketing emails, or SMS/text messages about our services, promotions, or related offers (with your consent where required).
Conduct surveys, collect reviews, or analyze feedback to enhance customer satisfaction.
Aggregate data for internal research, benchmarking, or site analytics (without identifying you individually).
Communicate with you via email, chat, phone, or text for inquiries, confirmations, or support.
Detect and prevent fraud, ensure security, and comply with legal requirements.

If you provide your phone number, you consent to receive calls or texts from us, including for marketing purposes. Calls may be recorded for quality and training, with notification where required by law (e.g., Arizona is a one-party consent state).

We will not use your information for purposes unrelated to our services without your permission.

Sharing of Your Personal Information

LoyalYard does not sell, rent, or lease your personal information or customer lists to third parties.
We may share your information with trusted partners to help us operate and improve our services, such as for statistical analysis, sending emails or texts, providing customer support, processing payments, or scheduling deliveries.

These partners are required to keep your information confidential and use it only for the purposes we specify.

We may also share your information:

With service providers or referral partners when you request a quote or schedule a cleanup, to provide accurate options and facilitate your service.
On third-party advertising platforms (e.g., Google Ads, Facebook Ads) to deliver relevant marketing, but only in aggregated or anonymized forms where possible.
For surveys or reviews conducted via third-party software, with your consent.
In the event of a business transfer, such as a merger or acquisition, where your information may be part of the assets transferred.
If required by law, such as to comply with a subpoena, court order, or government request, or to protect our rights, safety, or property, or that of our users or the public.

We may share aggregated or de-identified data that does not personally identify you for research or benchmarking purposes.

Opt-Out of Disclosure of Personal Information to Third Parties

You have the right to opt-out of us sharing your personal information with third parties for certain purposes, such as marketing or analytics.

If you opt-out, we will stop sharing your information unless you later authorize it. To exercise this right, email us at team@loyalyard.com with your request. We will respond within a reasonable timeframe after verifying your identity.

For marketing communications:

Opting out may limit access to certain features or services.

Tracking User Behavior and Automatically Collected Information

LoyalYard may track the pages you visit on our website to determine which services are most popular. This data helps us deliver customized content and advertising to users interested in specific topics.

We automatically collect information about your computer hardware and software, including your IP address, browser type, domain names, access times, and referring website addresses. This information is used to operate our services, maintain quality, and provide general statistics on website usage.

Use of Cookies

Our website may use cookies to personalize your experience. Cookies are small text files placed on your device by a web server. They cannot run programs or deliver viruses and are unique to you.

Cookies help us remember your preferences, recognize returning visitors, and simplify processes like recalling billing or shipping info on return visits.

You can accept or decline cookies via your browser settings. Most browsers accept them automatically, but disabling cookies may limit interactive features.

For more control over online tracking:

Block cookies in your browser (visit www.allaboutcookies.org for guidance).
Opt out of interest-based ads via Google Ads Settings (adssettings.google.com), Facebook Ad Preferences (www.facebook.com/about/ads), or X Personalization (x.com/personalization).
Use industry tools like the Digital Advertising Alliance (optout.aboutads.info) or Network Advertising Initiative (optout.networkadvertising.org).
Install the Google Analytics Opt-Out Browser Add-On (tools.google.com/dlpage/gaoptout).

We do not currently respond to Do Not Track (DNT) signals from browsers.

Security of Your Personal Information

LoyalYard secures your personal information from unauthorized access, use, or disclosure. We use industry-standard measures, including:

While we strive to protect your information, no data transmission over the internet or wireless network is 100% secure. You acknowledge that there are inherent security and privacy limitations beyond our control, and we cannot guarantee the absolute security of your data.

Right to Deletion

Under applicable laws like the CCPA (if you are a California resident), you have the right to request deletion of your personal information that we have collected.

Upon receiving a verifiable request from you, we will:

However, we may not be able to comply if the information is needed to:

Complete a transaction or provide the service you requested.
Detect security incidents or prevent fraud/illegal activity.
Debug or repair system errors.
Exercise free speech or comply with legal obligations.
Conduct internal research (with your consent where required).
Use it internally in a way aligned with your expectations or the context provided.

To request deletion, email us at team@loyalyard.com. We will verify your identity and respond within the required timeframe (typically 45 days, up to 90 if needed).

Children Under Thirteen

LoyalYard does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under thirteen, you must ask your parent or guardian for permission to use this website or our services.

If we discover that a child under thirteen has provided us with personal information, we will promptly delete it from our records in compliance with laws like the Children’s Online Privacy Protection Act (COPPA).

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you the opportunity to opt-out of receiving certain communications from us or our third-party partners.

You may opt-out of receiving any or all communications from third-party partners (e.g., for joint marketing or surveys) by contacting us at:

Opting out will not affect transactional communications related to your services (e.g., confirmations or updates).

E-mail Communications

From time to time, LoyalYard may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communications.

To improve our services, we may track if you open an email or click on a link within it.
If you would like to stop receiving marketing or promotional emails from LoyalYard, you may opt-out by clicking the “Unsubscribe” button in the email or emailing us at team@loyalyard.com.

SMS/Text Communications

If you provide your phone number when requesting a quote or using our services, you agree to receive calls and text messages from LoyalYard, including for marketing and promotional purposes.

From time to time, we may contact you via SMS/text for announcements, promotional offers, alerts, confirmations, surveys, or other general communications. To improve our services, we may track if you open a text or click on a link within it.

Message and data rates may apply. Message frequency varies.
If you would like to stop receiving marketing or promotional texts from LoyalYard, reply “STOP” to any message or email us at team@loyalyard.com to be removed. Opting out will not affect transactional texts (e.g., service confirmations).

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted. These vendors use secure measures to protect your information, but we encourage you to review their privacy policies if available.

Changes to this Policy

LoyalYard reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes by sending a notice to the primary email address you provided, placing a prominent notice on our website, or updating the policy directly.

Your continued use of the website and/or services after such modifications will constitute your acknowledgment of the modified policy and agreement to abide by it.

Contact Information

LoyalYard welcomes your questions or comments regarding this Privacy Policy. If you believe we have not adhered to this policy, please contact us at: