Terms of Service
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Service Agreement
By engaging LoyalYard’s pet waste removal services, you agree to the following terms and conditions:
How Do I Pay?
When you sign up, you’ll enter a credit or debit card. We don’t charge you at signup — we verify the card and keep it on file.
Your weekly cleanups are free for the rest of your signup month. On the 1st of the following month, your monthly subscription begins, and we’ll automatically charge your card for that month’s service. From then on, you’ll be charged on the 1st of every month.
After signup, you’ll receive an email with a link to your secure billing portal (powered by Stripe), where you can update your payment card, view past invoices, or cancel your subscription at any time.
For payment questions, email t[email protected].
Do You Bill Monthly?
Yes. Once your free signup month ends, you’re billed on the 1st of each month for that month’s weekly service, in advance. You’ll receive weekly cleanups throughout the billing period.
Example: If you sign up on January 15th, your weekly cleanups for the rest of January are free. On February 1st, you’re charged for February’s service. On March 1st, you’re charged for March, and so on.
If a payment fails: Stripe will automatically retry your card several times over the next 7–10 days. While the payment is unresolved, your weekly service is paused. Once the payment goes through, service resumes on your next regular service day. If retries don’t succeed, your subscription will be canceled and you’ll need to sign up again to restart service.
Refunds
30-Day Money-Back Guarantee: If you’re not satisfied with your service, you can request a full refund of your most recent monthly payment within 30 days of your first paid service date. We’ll cancel your subscription and refund the charge — no questions asked. (Your free signup month doesn’t count toward the 30 days, since there’s nothing to refund during a free period.)
After 30 Days: Monthly payments are non-refundable. If you cancel, your subscription stays active through the end of your current billing period — you’ll continue to receive weekly cleanups through that final month, and no further charges will be processed.
Billing Errors: If you’re charged in error, we’ll refund the incorrect amount in full. Email us with the charge details and we’ll resolve it within 5 business days.
Satisfaction Guarantee
If you’re unhappy with a specific cleanup, contact us within 24 hours and we’ll return the same business day to re-clean at no charge. After 24 hours, the cleanup is considered complete.
For broader satisfaction concerns within your first month of paid service, see our 30-Day Money-Back Guarantee under Refunds above.
What Time Will You Be at My Home?
We can’t provide specific arrival times — our routes vary day to day based on traffic, weather, and driver schedules. Generally, our teams are out from morning through evening on your service day.
You’ll receive a text notification when our driver is on the way to your home with an estimated arrival time.
Your service day stays the same each week. If we ever need to change your service day, we’ll notify you by email or text before the change takes effect.
Do I Have to Be Home When You Clean?
No. We need access to your yard through a gate or side entrance. If your gate is locked, you can leave it unlocked on your service day or provide a gate code at signup.
Our drivers are trained to work around friendly pets, but if your dog is aggressive, protective, or unfamiliar with strangers, please secure them indoors during your service window for our driver’s safety and yours. If our driver is unable to safely access your yard on your scheduled day, we’ll let you know and your service will be skipped that week (see “Customer Responsibilities” for billing details).
What Happens If My Service Day Is on a Holiday?
We observe six holidays each year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If your service day falls on one of these, we’ll skip that week and resume your regular schedule the following week.
Your monthly subscription rate is the same year-round — pricing already accounts for these observed holidays, so there’s no separate charge or credit when one comes up.
Pet Waste Handling
We collect waste from your yard, double-bag it hygienically, and place it in your trash receptacle. If your trash receptacle isn’t accessible, we’ll place the bagged waste by your side gate.
You’re responsible for providing an accessible trash receptacle and for the final disposal of waste in accordance with local regulations.
Waste remains on your property at all times — we do not transport pet waste off-site. Once we’ve bagged the waste and placed it in your receptacle or by your gate, we are not liable for what happens to it (including but not limited to leakage, animal disturbance, weather damage, or trash receptacle issues).
Customer Responsibilities
Property Access You’re responsible for providing access to your yard on your scheduled service day — typically through an unlocked gate, a side entrance, or a saved gate code. If our driver arrives on your service day and is unable to access your yard, we’ll skip that visit and resume your regular schedule the following week. No refund or credit will be issued for skipped visits caused by access issues, since your monthly subscription rate is based on weekly service availability, not a per-visit fee.
Animal Safety You’re responsible for ensuring our driver can safely service your yard. If your pet is aggressive, protective, or unpredictable around strangers, please secure them indoors during your service window. We reserve the right to skip a visit if our driver determines the yard cannot be safely serviced — see the Property Access clause above for how skipped visits are handled.
In the rare event of a bite or injury caused by your pet, you may be responsible for related costs and damages — see “Limitation of Liability and Indemnification” for full terms.
Waste Disposal You’re responsible for providing an accessible trash receptacle and for the final disposal of all waste in accordance with local regulations. See “Pet Waste Handling” for how we place waste during service.
Accurate Information You’re responsible for providing accurate information about your property, pets, and any access requirements (gate codes, side entrances, hazards) at signup and keeping it current as things change. We’re not liable for missed or delayed service caused by inaccurate or outdated information.
Weather and Service Delivery
We service yards in most weather conditions. In rare cases when weather makes service unsafe or impossible — including dust storms, flash floods, severe storms, hail, lightning, or extreme heat — we’ll skip that visit and resume your regular schedule the following week. You’ll receive an email notification when this happens.
Your monthly subscription rate is not adjusted for occasional weather-related skips — pricing already accounts for them, so there’s no separate charge or credit when one occurs. (Subscription rates may be updated over time per the Fees and Changes section.)
We are not liable for delays, missed visits, or other service interruptions caused by weather, natural disasters, utility outages, civil emergencies, or other events beyond our reasonable control.
Limitation of Liability and Indemnification
Limitation of Liability
To the maximum extent permitted by law, LoyalYard is not liable for any indirect, incidental, special, consequential, or punitive damages arising from our services. This includes loss of use, loss of property value, emotional distress, or any consequential losses related to your yard, your pets, or your household.
We accept responsibility for direct damage caused by our drivers’ negligent acts during service (for example, a fence panel knocked down by our equipment). Damage that occurs as part of normal service delivery — such as wear from regular foot traffic, footprints in soft ground, or minor disturbance of unmarked landscaping — is not considered negligence.
Our total liability for any claim arising from our services is limited to the greater of $1,000 or the total amount you paid us in the twelve months immediately before the claim arose.
Your Indemnification of LoyalYard
You agree to indemnify and hold LoyalYard harmless from any claims, damages, medical expenses, lost wages, or costs (including reasonable attorney fees) arising from:
- Injury to our drivers or staff while on your property, including dog bites, attacks, or exposure to contagious illness
- Your pet’s behavior, whether on your property or off (for example, if your pet escapes during service and causes injury or damage)
- Dangerous conditions on your property that you knew or should have known about
- Your failure to provide accurate information about your pets, property, or access requirements
- Third-party claims arising from any of the above
This indemnification does not apply to claims arising from LoyalYard’s own gross negligence or willful misconduct.
Insurance
LoyalYard maintains general liability insurance appropriate for our services.
Cancellation and Service Termination
How to Cancel
You can cancel your subscription at any time through your Stripe billing portal (the link is in your welcome email) or by contacting us at [email protected].
When you cancel, your subscription stays active through the end of your current billing period. You’ll continue to receive weekly cleanups through that final month, and no further charges will be processed. (See “30-Day Money-Back Guarantee” under Refunds for the exception that applies during your first month of paid service.)
Termination by LoyalYard
We may terminate or suspend your service at any time for reasons including but not limited to: repeated payment failures, unsafe service conditions (such as aggressive pets or hazardous property conditions), abusive behavior toward our drivers or staff, or material breach of these terms. We’ll notify you by email when we do.
Outstanding Balances
Any unpaid charges remain due upon termination. We may pursue collection of unpaid balances per the Governing Law and Disputes section.
Fees and Changes
LoyalYard reserves the right to change service fees, promotional offers, and the terms of service over time. For existing subscribers, we will provide at least 30 days’ advance notice by email of any price increase or other material change to your subscription. The notice will include the effective date of the change and a reminder that you may cancel your subscription at any time before that date if you don’t wish to continue.
Pricing for new customers and the availability of promotional offers (such as the free signup month) may change at any time without notice and apply only to signups occurring after the change.
Governing Law and Disputes
Governing Law This agreement is governed by the laws of the State of Arizona, without regard to its conflict of laws principles.
Forum Selection Any disputes arising from or relating to this agreement or our services shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the exclusive jurisdiction of such courts.
Individual Claims Only You agree that any claims must be brought individually, in your individual capacity, and not as part of any class action, collective action, or representative proceeding. If a court finds this waiver unenforceable, the remainder of this section shall continue to apply.
Attorney’s Fees If LoyalYard pursues collection of unpaid balances, you agree to cover reasonable collection fees and attorney’s fees incurred in that effort.
SMS/Text Messaging Terms
By providing your phone number at signup or in your account, you consent to receive recurring automated text messages from LoyalYard related to your pet waste removal service. These messages are transactional and necessary to coordinate and deliver your service, including:
- Driver arrival notifications with estimated arrival times
- Service completion confirmations (often with photo proof)
- Schedule changes and service-day updates
- Payment notifications, including failed-payment alerts
- Account and service-related updates
We do not send promotional or marketing text messages without your separate, explicit consent.
Message frequency varies based on your service schedule. Message and data rates may apply.
To opt out: Reply STOP to any text from us at any time. Opting out of texts will not cancel your service, but you will no longer receive automated arrival notifications or service confirmations by text.
For help: Reply HELP to any text, or contact us at [email protected] or (480) 420-8496.
For full details on how we handle your phone number and other personal information, see our Privacy Policy.
Changes to Terms of Service
LoyalYard may modify these Terms of Service at any time.
For material changes — such as price increases, changes to our liability terms, changes to our cancellation policy, or other changes that affect your rights or obligations — we will notify you by email at least 30 days before the changes take effect. The notice will include the effective date of the change and a reminder that you may cancel your subscription at any time before that date if you don’t wish to accept the new terms.
For minor edits — such as typo corrections, formatting updates, or clarifications that don’t change your rights or obligations — we may make changes without notice.
Your continued subscription after the effective date constitutes acceptance of the new terms. Claims or disputes that arose before the effective date will continue to be governed by the version of these Terms in effect when the claim arose.
Entire Agreement
These Terms of Service contain the complete agreement between you and LoyalYard and supersede any prior agreements, whether written or oral. No verbal promises or side agreements are part of this agreement.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.
By signing up for service with LoyalYard, you agree to these terms.
Questions
If you have questions about these Terms of Service, contact us at [email protected] or (480) 420-8496.
