Terms of Service
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Service Agreement
By engaging LoyalYard’s pet waste removal services, you agree to the following terms and conditions:
How Do I Pay?
When you sign up, you’ll enter your credit or debit card. Your first cleanup is free.
After your first service, we’ll automatically charge your card on the day of your second visit. From then on, you’ll be charged monthly on that same date.
You can manage your subscription and update your payment card at any time. We’ll provide access information after you sign up.
By signing up, you agree to receive calls, texts, or emails from us (including automated messages) about your service, billing, and other updates.
For payment questions, email team@loyalyard.com.
Do You Bill Monthly?
Yes. Your first service is free. After that, you’ll be charged monthly starting on the day of your second service.
For example: If your second service (first paid service) is on January 20th, you’ll be charged on January 20th, February 20th, March 20th, and so on. You’ll receive weekly cleanups throughout each billing period.
If you cancel within 30 days and aren’t satisfied, we’ll issue a refund. After 30 days, if you cancel, we’ll complete your remaining weekly services through the end of your current billing period, but no refunds will be issued.
If a payment fails, your service will be paused until the payment is processed.
Refunds
30-Day Money-Back Guarantee: If you’re not satisfied within your first 30 days, we’ll issue a full refund, no questions asked.
After 30 Days: Monthly payments are non-refundable. If you cancel, we’ll complete all remaining scheduled services through your current billing period.
Our Mistakes: If we miss a scheduled service or make a billing error, we’ll refund you.
Satisfaction Guarantee
30-Day Money-Back Guarantee: If you’re not satisfied within your first 30 days, we’ll refund your payment in full, no questions asked.
Individual Cleanup Guarantee: If you’re unhappy with a specific cleanup, contact us within 24 hours, and we’ll return the same day to re-clean at no charge. After 24 hours, the cleanup is considered complete.
What Time Will You Be at My Home?
We can’t provide specific arrival times. Our teams work from approximately 7 am until dusk, and routes are optimized daily for efficiency.
You’ll receive a text notification before we arrive. Your service day stays the same each week. If your day ever changes, we’ll let you know in advance.
Do I Have to Be Home When You Clean?
No. We just need access to your yard through an unlocked gate or side entrance.
Our team can work with friendly dogs in the yard. If your dog is aggressive or protective, please secure them during service for everyone’s safety.
What Happens If My Service Day Is on a Holiday?
We observe the following major holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If your service day falls on one of these holidays, we’ll skip that week and resume your regular schedule the following week. Your monthly subscription rate remains the same and includes these observed holidays.
Pet Waste Handling
We collect waste from your yard, bag it, and place it in your trash receptacle. If no receptacle is accessible, we’ll leave the bagged waste by your gate. Waste remains on your property at all times. You are responsible for providing an accessible trash receptacle and for final disposal of waste in accordance with local regulations. We are not liable for waste once it’s been bagged and placed on your property.
Customer Responsibilities
Property Access: You must provide access to your yard for service. If we cannot access your yard on your scheduled service day, you will still be charged for that visit.
Aggressive Animals: We cannot service yards with aggressive animals. If your pet prevents us from completing the service, you will still be charged. If our technician is bitten or injured by your pet, you are responsible for all medical costs, and we may contact authorities as required by law.
Waste Disposal: You must provide an accessible trash receptacle for waste placement. You are responsible for the final disposal of all waste in accordance with local regulations.
Weather and Service Delivery
We work in most weather conditions. In rare cases where weather makes service unsafe or impossible (dust storms, flash floods, severe storms), we’ll skip that service and resume your regular schedule the following week.
Your monthly subscription rate remains the same during weather-related delays.
We are not liable for delays caused by weather or other events beyond our control.
Limitation of Liability and Indemnification
Our Liability Limits:
We maintain appropriate insurance to operate our business. However, to the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from our services, including but not limited to damage to your yard, landscaping, gates, fences, or other property that may occur during normal service delivery.
Our total liability for any claim related to our services is limited to the total amount you paid us in the 12 months immediately before the claim arose.
Your Responsibility:
You agree to indemnify and hold us harmless for any claims, damages, medical expenses, or costs (including reasonable attorney fees) arising from:
- Injury to our technicians while on your property, including dog bites or attacks
- Your pet’s behavior or any dangerous conditions on your property
- Your failure to provide accurate information about your pets or property
You are responsible for maintaining current vaccination records for your pets and must provide them upon request, especially in the event of a bite or injury to our technician.
Insurance:
We maintain general liability insurance appropriate for our services. This does not waive or limit the liability protections outlined above.
Cancellation and Service Termination
You may cancel your subscription at any time through your Stripe customer portal or by contacting us.
30-Day Money-Back Guarantee: If you cancel within 30 days of your first paid service and are not satisfied, we’ll issue a full refund and service will stop immediately.
Cancellation After 30 Days: If you cancel after 30 days, no refund will be issued, but your subscription will remain active through the end of your current billing period. We’ll complete all remaining scheduled services during that time, and no further charges will be processed.
Either party may terminate service at any time. Any unpaid balances must be paid immediately upon termination.
Fees and Changes
Governing Law and Disputes
This agreement is governed by the laws of Arizona. Any disputes shall be resolved in Maricopa County, Arizona.
Any disputes will be resolved through good-faith discussions; if needed, we’ll use mediation before any legal action.
You agree that any claims must be brought individually and not as part of any class action or representative proceeding. You agree to cover reasonable collection fees and attorney’s fees if we pursue unpaid balances.
SMS/Text Messaging Terms
By opting in to text messages from LoyalYard, you agree to receive recurring automated text messages related to your service, including appointment reminders, technician notifications, service confirmations, and marketing messages. Message frequency varies. Msg & data rates may apply.
Text STOP to opt out at any time. Text HELP for help. For support, contact team@loyalyard.com or (480) 420-8496.
View our Privacy Policy for full details on how we handle your information.
Changes to Terms of Service
We may modify these Terms of Service at any time. We’ll notify you of any material changes at least 30 days before they take effect. Your continued use of our services after changes take effect means you accept the new terms.
Entire Agreement
These Terms of Service contain the complete agreement between you and LoyalYard and supersede any prior agreements, whether written or oral. No verbal promises or side agreements are part of this agreement.
By signing up for service with LoyalYard, you agree to these terms.
Questions
If you have questions about these Terms of Service, contact us at team@loyalyard.com or (480) 420-8496.
