Terms of Service

Service Agreement

By signing up for LoyalYard's pet waste removal service, you agree to these terms.

How Do I Pay?

When you sign up, you'll enter a credit or debit card. We don't charge you at signup. We just verify the card and save it securely with Stripe, our payment processor.

Your first cleanup is free. Your first charge comes 7 days later. After that, you're billed on that same date each month.

Example: We finish your free first cleanup on June 5th, so your first charge lands June 12th, 7 days later. You're then billed the 12th of each month after that.

A heads-up before your first charge: three days ahead, we'll email you the exact date and amount, so nothing's a surprise.

After signup, you'll get a link to your secure Stripe billing portal, where you can update your card or cancel anytime. Questions about billing? Email [email protected].

Your Free First Cleanup

Your free first cleanup is a single visit at your plan's scope: up to 4 dogs and a quarter-acre yard (larger properties are quoted a custom rate, see Dogs and Yard Size). If the yard is heavily soiled, we'll clear as much as we safely can that day and finish on your regular schedule. It covers pet waste removal, not other yard debris or trash.

How Often Am I Billed?

You're billed monthly, in advance, for that month's weekly service. Your first charge date becomes your monthly billing date, and your weekly cleanups continue right through your billing period.

By saving your card, you authorize us to charge it automatically on each monthly billing date until you cancel. You can cancel anytime from your Stripe portal or by emailing us (see Cancellation).

If a payment fails: Stripe automatically retries your card over the next 7 to 10 days, and your service pauses until it clears. Once it goes through, we pick back up on your next regular service day. If the retries don't succeed, your subscription is canceled.

Refunds

30-Day Money-Back Guarantee: Not happy? Within 30 days of your first charge, email us and we'll refund it in full, no questions asked, and cancel your subscription.

After the first 30 days: cancel anytime. Your service runs through the end of the month you've paid for, then stops, with no further charges. Monthly payments aren't refundable once the 30-day window passes.

Billing errors: If you think you've been charged by mistake (a duplicate, the wrong amount, or a charge after you canceled), email us and we'll review the charge. If we find an error, we'll refund it in full, regardless of timing.

To request any refund, email [email protected] with your account name. We process refunds within 5 business days, and they usually reach your card within 5 to 10 business days after that, depending on your bank.

Satisfaction Guarantee

If we miss waste on a visit, let us know within 24 hours and we'll come back to clear it at no charge. We document each visit with photos, so re-cleans cover spots we actually missed, not new waste left after our visit. After 24 hours, the visit is considered complete.

What Time Will You Be at My Home?

We can't give exact arrival times. Routes shift day to day with traffic, weather, and driver schedules, but our teams are out from morning to evening on your service day.

You'll get a heads-up when your technician is on the way, with an estimated arrival time, by text if you opted in at signup, or by email if you didn't. That's your cue to secure a pet or unlock a gate if you need to.

Your service day stays the same each week. If we ever need to change it, we'll let you know by email or text first.

Do I Have to Be Home When You Clean?

Nope. We just need access to your yard through a gate or side entrance. If your gate's locked, leave it unlocked on your service day or give us a gate code at signup.

Our drivers are great with friendly pets, but if your dog is protective or unsure around strangers, keep them inside when you get our on-the-way message, for everyone's safety. If we can't safely get into your yard on your scheduled day, we'll let you know and skip that week (see Customer Responsibilities for how that affects billing).

Authorization to Enter Property

By scheduling recurring service at your address, you give LoyalYard and its drivers permission to enter the service areas of your property, including front, back, and side yards and any fenced areas, at your scheduled time, whether or not you're home.

This permission is limited:

• Where: only the outdoor areas needed to remove pet waste. We never enter your home, garage, pool enclosure, or any indoor or enclosed space.
• When: only on your scheduled service day, during our normal service hours (roughly morning to evening).
• Who: only LoyalYard employees or authorized drivers, identifiable by company shirt or vehicle.
• Why: only to perform your pet waste removal, including before/after photos for verification and routing.

You can revoke this anytime by canceling through the Stripe portal or emailing us. It stays in effect through the end of your last month of service, so we can finish what you've paid for, then ends when your subscription is canceled. Need it to end immediately instead? Just email us and we'll honor that.

If we arrive and can't safely reach the service areas (locked gate with no code, aggressive pet, construction blocking access, etc.), we won't enter. See Customer Responsibilities → Property Access for how those skipped visits work.

What Happens If My Service Day Is on a Holiday?

We observe six holidays a year: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If your service day lands on one, we skip that week and resume the next.

Your rate is the same year-round. Pricing already accounts for these holidays, so there's no separate charge or credit when one comes up.

Pet Waste Handling

We collect the waste, double-bag it, and put it in your trash receptacle. If we can't reach your receptacle, we'll leave the bagged waste by your side gate.

You're responsible for providing an accessible receptacle and for final disposal under local rules. Waste stays on your property; we don't haul it off-site. Once it's bagged and placed in your receptacle or by your gate, we're not liable for what happens to it afterward (leakage, animals, weather, receptacle issues, and the like).

We disinfect our equipment between yards to help prevent the spread of germs and parasites. Even so, we're not liable for any illness or disease passed between animals.

LoyalFresh Deodorizer

As part of every standard visit, after we remove waste we treat the cleaned-up spots with LoyalFresh, our deodorizer that eliminates odor at the source instead of masking it. LoyalFresh is applied only to the areas we clean, not your whole yard, so it isn't a guarantee against all yard odor. We apply it according to the manufacturer's directions, and we're not liable for reactions, staining, or damage from conditions outside our control or that we weren't told about.

LoyalGuard Sanitizer

Once a month, we treat your yard with LoyalGuard, our sanitizing treatment that uses a professional-grade, veterinary-trusted solution to break down harmful bacteria, viruses, and pathogens where pets live and play. The solution is applied as a diluted spray that biodegrades quickly and doesn't require rinsing, but it isn't a guarantee of a pathogen-free lawn or a substitute for veterinary or medical advice. We apply it according to the manufacturer's directions, and we're not liable for reactions, staining, or damage from conditions outside our control or that we weren't told about.

Customer Responsibilities

Property Access

Please provide access to your yard on your service day, usually an unlocked gate, side entrance, or saved gate code. If our driver can't get in, we'll skip that visit and resume the following week. We don't refund or credit skipped visits caused by access issues, since your rate is based on weekly availability, not per visit. (See Authorization to Enter Property above.)

Animal Safety

Please make sure our driver can safely service your yard. We send an on-the-way message before we arrive, so you can bring in any pet that isn't comfortable with strangers. If your pet is aggressive or unpredictable, please keep them secured. We may skip a visit if a driver decides the yard isn't safe. If a pet bite or injury happens, you may be responsible for related costs (see Limitation of Liability and Indemnification).

Gate Security

If your yard has a gate, our driver closes and latches it when finished and sends you a photo of the closed gate. You're responsible for keeping your gate and latch in good working order. We're not liable for a pet that escapes through a faulty or self-opening gate, a gate left open by anyone other than our driver, or any escape after our driver has left. If your yard has no gate or secure enclosure, keeping your pets contained during service is your responsibility, and we're not liable for any pet that leaves the area.

Waste Disposal

You provide an accessible trash receptacle and handle final disposal under local regulations (see Pet Waste Handling).

Accurate Information

Please make sure the access details you give us, like your gate code, are accurate, and email us about anything else that affects service, such as pets or property hazards. Keep us posted as things change. We're not liable for missed or delayed service caused by inaccurate or outdated information.

Dogs and Yard Size

Our plan covers up to 4 dogs and a quarter-acre yard. We confirm your dog count and yard size at your first service, and if either is larger, we'll let you know the custom rate for your property before your first charge. If your dogs or yard change later, the same applies, with notice.

Property Hazards

Please tell us about anything on your property that could put a driver at risk, such as recent rattlesnakes, scorpions, or bees; broken glass, exposed nails, or unmarked holes; fresh pesticides, wet paint, or open trenches; or uncovered pools and standing water. Just email us, and keep us posted as things change. If a driver finds a hazard that makes the yard unsafe, we'll skip that visit and let you know.

Weather and Service Delivery

We work in most weather, including Arizona's summer heat. On the rare day conditions make service genuinely unsafe (dust storms, flash floods, severe storms, hail, or lightning), we'll skip that visit, resume the next week, and email you when it happens.

Your rate isn't adjusted for occasional weather skips; pricing already accounts for them. We're not liable for delays or missed visits caused by weather, natural disasters, utility outages, civil emergencies, or other events beyond our reasonable control.

Limitation of Liability and Indemnification

Limitation of Liability

To the fullest extent allowed by law, LoyalYard isn't liable for indirect, incidental, special, consequential, or punitive damages from our services, including loss of use, loss of property value, emotional distress, or other consequential losses related to your yard, pets, or household.

We do take responsibility for direct damage caused by our drivers' negligence during service (for example, a fence panel knocked down by our equipment). Normal service wear, like footprints in soft ground or minor disturbance of unmarked landscaping, isn't negligence.

Our total liability for any claim is limited to the greater of $1,000 or what you paid us in the twelve months before the claim arose.

Your Indemnification of LoyalYard

You agree to hold LoyalYard harmless from claims, damages, medical expenses, lost wages, or costs (including reasonable attorney fees) arising from:

• Injury to our staff on your property, including dog bites, attacks, or exposure to illness
• Your pet's behavior, on or off your property (for example, if your pet escapes during service and causes injury or damage)
• Dangerous conditions you knew or should have known about
• Inaccurate information about your pets, property, or access
• Third-party claims arising from any of the above

This doesn't apply to claims arising from LoyalYard's own gross negligence or willful misconduct.

Insurance

LoyalYard carries general liability insurance appropriate for our services.

Cancellation and Service Termination

How to Cancel

Cancel anytime from your Stripe billing portal (link in your welcome email) or by emailing [email protected]. When you cancel, service continues through the end of your paid month, then stops, with no further charges.

(See the 30-Day Money-Back Guarantee under Refunds for the first-month exception.)

Termination by LoyalYard

We may suspend or end service for things like repeated payment failures, unsafe conditions (aggressive pets, hazardous property), abusive behavior toward our team, or breaking these terms. We'll email you if we do.

Outstanding Balances

Any unpaid charges are still due after termination. We may pursue collection per Governing Law and Disputes.

Fees and Changes

We may change our fees, promotions, or these terms over time. For current subscribers, we'll give at least 30 days' email notice of any price increase or other material change, including the effective date and a reminder that you can cancel before then if you'd rather not continue.

Pricing for new customers and promotional offers can change anytime without notice and apply only to signups after the change.

Governing Law and Disputes

Governing Law

This agreement is governed by Arizona law, without regard to its conflict of laws principles.

Forum Selection

Any dispute related to this agreement or our services will be resolved exclusively in the state or federal courts of Maricopa County, Arizona, and you consent to those courts' jurisdiction.

Individual Claims Only

Any claims must be brought individually, not as part of a class, collective, or representative action. If a court finds this unenforceable, the rest of this section still applies.

Attorney's Fees

If we pursue collection of unpaid balances, you agree to cover reasonable collection and attorney's fees.

Service Communications (SMS/Text Messaging Terms)

Text messaging is optional. At signup, there's a separate, optional checkbox to opt in to service texts. It's not required to sign up or get service, and it's independent from accepting these Terms or our Privacy Policy.

If you opt in, you authorize LoyalYard to send recurring automated texts to that number about your service, including an occasional request for your feedback or a review after a visit. If you don't opt in, you'll get the same notifications, and the feedback request, by email instead, so you won't miss anything.

If you opt in, we send these types of text:

• Driver arrival notifications with estimated times
• Service completion confirmations with a photo (sent as MMS)
• Payment-failure alerts (card declined, with quick instructions to update)
• Service-paused notices (when payment retries run out)
• An occasional request for your feedback or a review after a visit

Our SMS program is registered with The Campaign Registry (TCR) under A2P 10DLC as a Low Volume Mixed campaign. The texts we send are the service notifications and feedback request listed above.

Frequency is usually 4 to 10 messages a month, depending on your schedule. Message and data rates may apply.

To opt out: reply STOP to any text anytime. That won't cancel your service, but you'll stop getting these texts (we'll send them by email instead). Since texts are one way we keep you in the loop, opting out may mean less real-time visibility, but it never interrupts your actual service.

For help: reply HELP to any text, or reach us at [email protected] or (480) 420-8496.

For how we handle your phone number and other personal info, see the SMS Messaging Practices section of our Privacy Policy.

Changes to Terms of Service

We may update these Terms anytime.

For material changes (price increases, liability or cancellation changes, or anything affecting your rights or obligations), we'll email you at least 30 days before they take effect, including the effective date and a reminder that you can cancel beforehand if you don't accept them.

For minor edits (typos, formatting, clarifications that don't change your rights), we may make changes without notice.

Continuing your subscription after the effective date means you accept the new terms. Disputes that arose before then stay governed by the version in effect at the time.

Entire Agreement

These Terms are the complete agreement between you and LoyalYard and replace any prior agreements, written or verbal. No verbal promises or side agreements are part of this. If any provision is found unenforceable, the rest stays in effect. By signing up, you agree to these terms.

Questions

Questions about these Terms? Reach us at [email protected] or (480) 420-8496.