Service Agreement
By engaging LoyalYard's pet waste removal services, you agree to the following terms and conditions:
Last Updated: August 27, 2025
How Do I Pay?
We use a secure customer portal for all payment processing. If you signed up through our instant quote system, you'll create your account during onboarding. Otherwise, we'll set up an account for you after your initial consultation and send login credentials to your email. The setup process is simple and takes under two minutes. Your customer portal provides access to paid invoices, cleanup records, and secure payment card linking. Once linked, we automatically process invoices and send you receipts. Your payment card must be connected before your first service visit. If not connected by arrival time, we'll attempt contact and may need to reschedule, which could result in delays of several weeks during busy periods.
Consent to Contact: By providing your phone number or email, you consent to receiving calls, texts, or emails from us (including automated or prerecorded messages) for service-related communications, such as notifications, billing, or customer care.
Contact team@loyalyard.com for payment assistance.
Do You Bill Monthly?
Yes, billing occurs on the 1st of each month before services are provided. When starting recurring services mid-month, you'll be billed a prorated amount for the remainder of the current month on your start date (based on the days or cleanups remaining). Your next full payment is due on the 1st of the following month. This applies to all plans: twice-weekly, weekly, and bi-weekly. Non-payment before your first monthly cleanup results in removal from the service schedule until payment is processed. Monthly services are non-refundable, though we're happy to complete remaining scheduled services if you cancel mid-month.
Refunds
We do not offer refunds for services rendered unless due to our error. In such cases, refunds will be minus any processing fees. Account credits may be issued on a case-by-case basis and can apply to future services without expiration.
Satisfaction Guarantee
If you're not completely satisfied with a cleanup, let us know within 24 hours, and we'll revisit the same day if possible (free of charge). After 24 hours, the work is considered final.
What Time Will You Be at My Home?
We optimize our routes for efficiency to keep costs low, so we cannot provide specific time windows. Our service teams operate from approximately 7am until dusk. You'll receive a text notification approximately 60 minutes before our arrival (15-30 minutes if you're early on our route - we won't disturb you at 6am). Your service day remains consistent weekly, and we'll communicate any schedule changes in advance.
Do I Have to Be Home When You Clean?
No, you don't need to be home during service. We only require easy gate access. Our team can work safely with friendly dogs in the yard. After completion, we'll email you a photo of your secured gate as service confirmation.
If our team hasn't met your dogs before and you're home, please inform the technician beforehand if you plan to let your dogs out for introductions.
What Happens If My Service Day Is on a Holiday?
If your service day falls on a major holiday, we'll skip that week's cleanup and perform a double cleanup the following week. You'll still be charged as normal due to the accumulated waste requiring extra time and effort.
Do You Disinfect Your Equipment?
Yes, we disinfect all equipment after each cleanup using organic, kennel-grade disinfectants to prevent the spread of germs and maintain the highest sanitation standards.
Pet Waste Handling
LoyalYard collects all pet waste from your yard, securely double-bags it for hygienic handling, and places it in your accessible on-site trash receptacle. If no receptacle is available or accessible, the tied bag will be left next to the designated gate or entry point. Waste remains on your property at all times, and you are responsible for its final disposal in accordance with local regulations. LoyalYard assumes no liability for the waste once placed. Please ensure trash receptacles are visible and unobstructed to facilitate smooth service.
Customer Responsibilities
Property Access: You are responsible for maintaining safe and unobstructed access to your yard, including gates, pathways, and service areas. If our team is unable to perform scheduled services due to access issues, you will still be charged for that service visit.
Pet Information: You must immediately notify LoyalYard of any changes in the number of pets or changes in pet behavior that could affect service delivery. We will not work around aggressive animals; if access is denied due to aggression, you'll be charged for the visit. In case of a bite or injury, you are responsible for any medical fees, and we may contact authorities if needed.
Service Pauses: If your pets will not be using the yard for an extended period (vacation, illness, etc.) and you wish to pause service, please notify us in advance to avoid unnecessary charges.
Pet Waste Disposal: You are responsible for providing an accessible and visible on-site trash receptacle for waste placement and for the final disposal of all pet waste in compliance with local regulations. If no receptacle is available, the securely tied bag will be left next to the designated gate or entry point, and you remain responsible for its prompt and proper disposal.
Weather and Service Delivery
Weather Conditions: Inclement weather may make service hazardous or impossible. In such cases, LoyalYard will reschedule and complete service as soon as conditions safely allow.
Liability
LoyalYard assumes no liability for damages to yards, gates, pets, or other properties that may occur during normal service delivery.
Cancellation and Service Termination
You may cancel services at any time without penalty by emailing team@loyalyard.com or calling [your phone number]. We'll confirm cancellation and complete any prepaid services if requested. Either party may terminate service at any time with written notice (email acceptable). All unpaid balances are due within fifteen (15) days of service termination.
Fees and Changes
Service fees and promotional offers are subject to change at any time. We will notify you at least two (2) weeks prior to any changes, including price increases.
Governing Law and Disputes
This agreement is governed by the laws of Arizona. Any disputes will be resolved through good-faith discussions; if needed, we'll use mediation before any legal action. You agree to cover reasonable collection fees if we pursue unpaid balances.
Agreement
This document contains the full understanding between us and supersedes any prior oral or written agreements. No oral promises are part of this agreement. By initiating service with LoyalYard, both parties agree to the above terms and responsibilities.
For questions about these terms or our services, contact team@loyalyard.com.
